Tempora Covid Statement
The below information sets out a Covid Statement on behalf of all at Tempora Software. We wish all people reading this, their families and friends the best of health. As we put in place measures in response to Covid-19. We want to assure all users our commitments and service will remain at expected levels. We want to ensure our users that they will continue to have access to Tempora and our unlimited support promise.
There are a few measures being undertaken by us to make sure we are providing the service in the safest possible way, details of these are as follows.
We have made the decision to move the majority of our staff to a work-from-home model. Whilst it is safe to do so, a skeletal crew will be inside the office on reduced hours, for operations that remain secured to our office IP. This is to ensure our security and data protection models remain unaffected. We wish to make it clear that this team will be commuting privately. However, if any symptoms are shown or there has been in contact, protocols are in place. Otherwise, we do not foresee any disruption to the support service.
Our support Email channels and live chat platform will pick-up tickets as usual. These can be available from within your Tempora account or via our website. We are happy to utilise video call tools in replacement of face-to-face. Furthermore, we have already stress tested this to ensure it works around our clients security measures.
All usual contacts will be reachable via e-mail. We have turned automatic out-of-office replies as a precaution.
Above all, we wish everyone, their loved ones and friends the best regards and hope that they manage to stay safe and healthy during these uncertain times.